- Compatible reading devices and applications
- FAQ
- Access and User Account
- Do I need a library card to borrow ebooks?
- I made a mistake in my email address when I signed up. How can I change it?
- Must the email address in my user account be the same as my Adobe ID?
- When I try to access my account, I get the error message "Access denied".
- Why am I asked for an email address when I first access the platform? Will this address be kept confidential?
- What should I do if I forgot my username, card number, or password?
- Access and User Account
- E-reading Devices and Apps
- I don't have an e-reading device, such as an e-reader or a tablet. Are they ebooks?
- Je ne possède pas d'appareil de lecture électronique, comme une liseuse ou une tablette. Est-ce indispensable pour lire des livres numériques?
- Why can't I open the PDF file I downloaded with Adobe Reader?
- What can I do if transferring a publication to my Kobo e-reader triggers an error?
- Which app do I need to install to read ebooks on my tablet or smartphone?
- What's the difference between an e-reader and a tablet?
- Which e-readers and tablets are compatible with the platform's ebooks?
- The ebook I downloaded is not a PDF or EPUB file, but an ACSM file. What is it, and what software should I use to open it?
- Le livre numérique que j'ai emprunté n'est pas un fichier PDF ou EPUB, mais ACSM. Qu'est-ce que ce fichier? Avec quel logiciel dois-je l'ouvrir?
- Why are some books only available in EPUB format and others only in PDF format? Why are they sometimes available in both formats? Which one should I choose?
- Why are some commercially available ebooks not available on the platform?
- What's the difference between the EPUB and PDF format?
- A lot of books are already checked out. Is there a way to search for available books only?
- Do I need an Internet connection in order to listen to an audiobook?
- How long is the lending period for a borrowed audiobook?
- Do I have to connect using my Adobe account in order to listen to an audiobook?
- Can I return an audiobook before the end of the lending period? How do I do that?
- Does the reader remember my position in an audiobook?
- Which reading app should I use in order to listen to an audiobook?
- Which device should I use in order to listen to an audiobook?
- How many ebooks can I have out and on hold at one time?
- How long is the lending period for a borrowed ebook?
- Do I need to be connected to the Internet to read a borrowed ebook?
- I downloaded an ebook twice, and now, two copies of it appear in my library. Do they count for two different loans?
- The platform is telling me that I have a hold now available for loan, but I am not able to download the ebook.
- Pourquoi dois-je attendre qu'un exemplaire soit disponible pour l'emprunter? Puisque c'est un fichier numérique, ne pourriez-vous pas le prêter à plusieurs usagers en même temps?
- Why do I receive an email when I borrow a book from the platform?
- Can I borrow books from anywhere, or do I have to be at my library?
- Can I borrow Cantook Station's ebooks from outside the country?
- Can I borrow ebooks directly from my e-reader?
- Can I renew my loan?
- What is a time-limited ebook?
- If I haven't finished the book when my loan is over, can I check it out again?
- How can I place a hold on a book?
- How will I know that the book I put on hold is available?
- How long do I have to download the book I put on hold?
- I delete an ebook from my device, but the loan still appears as active in my account. How can I return the book?
- Are holds now available for loans counted in the holds limit?
- Where can I see a list of books I put on hold?
- Why does the availability date for my holds keep changing?
- Can I cancel a hold I placed on a book?
- Can I return a book before the loan end date?
- Are there charges if I don't download the book I put on hold?
- Do I really need to create an Adobe ID?
- I reached the maximum of allowed authorizations with my Adobe ID. How can I reset my authorizations?
- I forgot my Adobe ID or my password. How can I get it back?
- Are all the ebooks DRM-protected?
- Can I remove the DRM from a book?
- Can I convert a DRM-protected book into another format?
- Can I use the same Adobe ID with multiple devices or applications?
- What is an Adobe ID?
- What is DRM?
Reading on other e-reader models
E-readers are not designed to allow you to borrow digital books directly. To read a digital book borrowed from your library on your e-reader, you must download the borrowed ebook's file to your computer, and transfer it to your e-reader with Adobe Digital Editions.
Please note that some options or features may not be available, depending on the library and the title borrowed.
Amazon Kindle
You won't be able to read an ebook borrowed from your library on the Amazon Kindle (all models). See the Compatible reading devices and applications section to learn more.