- Access and User Account
- Do I need a library card to borrow ebooks?
- I made a mistake in my email address when I signed up. How can I change it?
- Must the email address in my user account be the same as my Adobe ID?
- When I try to access my account, I get the error message "Access denied".
- Why am I asked for an email address when I first access the platform? Will this address be kept confidential?
- What should I do if I forgot my username, card number, or password?
- I don't have an e-reading device, such as an e-reader or a tablet. Are they ebooks?
- Je ne possède pas d'appareil de lecture électronique, comme une liseuse ou une tablette. Est-ce indispensable pour lire des livres numériques?
- Why can't I open the PDF file I downloaded with Adobe Reader?
- What can I do if transferring a publication to my Kobo e-reader triggers an error?
- Which app do I need to install to read ebooks on my tablet or smartphone?
- What's the difference between an e-reader and a tablet?
- Which e-readers and tablets are compatible with the platform's ebooks?
- The ebook I downloaded is not a PDF or EPUB file, but an ACSM file. What is it, and what software should I use to open it?
- Le livre numérique que j'ai emprunté n'est pas un fichier PDF ou EPUB, mais ACSM. Qu'est-ce que ce fichier? Avec quel logiciel dois-je l'ouvrir?
- Why are some books only available in EPUB format and others only in PDF format? Why are they sometimes available in both formats? Which one should I choose?
- Why are some commercially available ebooks not available on the platform?
- What's the difference between the EPUB and PDF format?
- A lot of books are already checked out. Is there a way to search for available books only?
- Do I need an Internet connection in order to listen to an audiobook?
- How long is the lending period for a borrowed audiobook?
- Do I have to connect using my Adobe account in order to listen to an audiobook?
- Can I return an audiobook before the end of the lending period? How do I do that?
- Does the reader remember my position in an audiobook?
- Which reading app should I use in order to listen to an audiobook?
- Which device should I use in order to listen to an audiobook?
- How many ebooks can I have out and on hold at one time?
- How long is the lending period for a borrowed ebook?
- Do I need to be connected to the Internet to read a borrowed ebook?
- I downloaded an ebook twice, and now, two copies of it appear in my library. Do they count for two different loans?
- The platform is telling me that I have a hold now available for loan, but I am not able to download the ebook.
- Why do I have to wait for a copy to be available to borrow it? Since the ebook is a digital file, couldn't it be loaned to multiple patrons at a time?
- Why do I receive an email when I borrow a book from the platform?
- Can I borrow books from anywhere, or do I have to be at my library?
- Can I borrow Cantook Station's ebooks from outside the country?
- Can I borrow ebooks directly from my e-reader?
- Can I renew my loan?
- What is a time-limited ebook?
- If I haven't finished the book when my loan is over, can I check it out again?
- Adobe Digital Editions Error messages
- Opening a Book
- I have multiple e-reading apps installed on my tablet. How can I choose which one will open the book I just borrowed?
- The ebook I borrowed and downloaded from Adobe Digital Editions cannot be transferred to my e-reader. An error message indicates that a permission problem is preventing the file from opening. How do I fix the problem?
- When I download an ebook on my computer, it doesn't open with the right program. How do I change the default program for ebooks?
- Error message: Oops! Unable to open this document. This document is protected by Adobe's Digital Rights Management (DRM) and cannot be opened with your Adobe ID
- It has been over 15 minutes since I borrowed an ebook and I have not received an email
- When I try downloading an ebook by clicking on the link in the email, I get the following error message: "The loan activation failed. Please try again in a few minutes"
- When I click on the Download button, nothing happens.
- How can I place a hold on a book?
- How will I know that the book I put on hold is available?
- How long do I have to download the book I put on hold?
- I delete an ebook from my device, but the loan still appears as active in my account. How can I return the book?
- J'ai supprimé un livre numérique de mon appareil, mais dans mon dossier, son prêt apparaît toujours comme actif. Comment puis-je le retourner?
- Are holds now available for loans counted in the holds limit?
- Where can I see a list of books I put on hold?
- Why does the availability date for my holds keep changing?
- Can I cancel a hold I placed on a book?
- Can I return a book before the loan end date?
- Are there charges if I don't download the book I put on hold?
- Do I really need to create an Adobe ID?
- I reached the maximum of allowed authorizations with my Adobe ID. How can I reset my authorizations?
- I forgot my Adobe ID or my password. How can I get it back?
- Are all the ebooks DRM-protected?
- Can I remove the DRM from a book?
- Can I convert a DRM-protected book into another format?
- Can I use the same Adobe ID with multiple devices or applications?
- What is an Adobe ID?
- What is DRM?
Audiobook