In the ebook industry, technical questions from customers are commonplace, from first-time to seasoned users. It is essential that your online help provides answers to the most common technical questions, and that your staff have the tools they need to offer the appropriate technical support.
Although many answers and solutions are available online, through a simple search or in various forums and third-party help portals (Adobe, Kobo, Amazon, etc.), there may be times when a technical problem requires the intervention of our customer support team. Our agents are therefore available to support your service team in the event of complex technical issues.
To obtain speedy assistance with a sale on your website, please provide us with the following information:
- the ISBN and format or the ebook ordered by the customer;
- the date of purchase;
- the
customer_id and transaction_id used in the call to our sales services.
Make sure that the administration tool for your transactional website is capable of displaying and easily providing this information to your team.